Cart 0

F.A.Q. Frequently Asked Questions

Who is The Travelling Kimono?

The Travelling Kimono Family is made up of two local Sunshine Coast girls with a desire for design and fashion, who were lucky enough to be welcomed into a beautiful family, David and Hein, sister and brother in Vietnam. The Travelling Kimono would not be what they are today without be complete without the help of all of our family and friends and our Vietnamese family. Thank you again.

What is the story behind The Travelling Kimono?

The journey started with two friends on the Sunshine Coast with a passion for style and a dream to create unique pieces with true meaning.
Through their own experiences combined the seed was planted.
Now to watch it grow.

Why are these kimonos so unique?

These are not just any old kimonos, there are no more than 30 (or 20 more often than not) Hand Made by our Travelling Kimono team, EVER. Our goal is to make unique and exclusive designs for all shapes and sizes to wear for any occasion and feel beautiful!

What fabrics are used?

All of the fabrics used are hand picked by the The Travelling Kimono Team,  the fabrics mainly used are high quality rayon, cotton and lace, however, this is depending on the style of the kimono. Contact us at admin@thetravellingkimono.com.au if you require more information.

How long will it take?

We ship everything within 2-3 business days, the majority of the time your order will ship within 24 hours of purchase.
Once your Order has been sent we will send you through the tracking details.
If you have specific shipping needs (signature confirmation, insurance, expedited shipping, different carrier, etc) please message us and we can figure out the best way to get your order to you! 
If you are purchasing multiple items or your shipping quote seems too high please feel free to contact us and we will happily adjust the shipping cost for you!

How much does shipping cost?

Domestic

Regular Shipping (within Australia) is- $8 (takes up to 2-5 business days)*

Express Shipping (within Australia) is- $12 (next day delivery)*

International 

Registered Aus Post Shipping $20.00AUD ( 10-21 Business days )**

FREE WORLDWIDE SHIPPING for all orders over $150.

 

* Once your parcels leave our warehouse they are then property of Australia Post. THE TRAVELLING KIMONO is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you, please contact us via email- admin@thetravellingkimono.com.au

**Some countries may charge import duties or other shipping fees. Sorry, but we do not have control over this and it’s your responsibility to pay for any fees.

How do I use my Gift Voucher?

In 5 simple steps

  1. Find the code on your gift voucher
  2. Proceed to the checkout when you are ready
  3. Keep going till you get to the checkout payment page
  4. Then when you choose your payment method, select ‘Gift Voucher’ and a space will appear for you to type in your Voucher Code
  5. Select ‘apply’ and you are all done!

If any problems pleas contact us via email admin@thetravellingkimono.com.au

Where can I find you

If you live in Queensland you are the lucky ones as we do markets from the Gold Coast to the Sunshine Coast + more to come!!
But make sure you are following us on our Instagram page @thetravellingkimono and our Facebook page The Travelling Kimono to stay up with the latest news!