F.A.Q

FREQUENTLY ASKED QUESTIONS

The Travelling Kimono Family is made up of two local Sunshine Coast girls with a desire for design and fashion, who were lucky enough to be welcomed into a beautiful family, Hien and Men two sisters in Vietnam. The Travelling Kimono would not be what they are today without be complete without the help of all of our family and friends and our Vietnamese family.

We started our label just over 5 years ago and grew it organically online before recently opening up our flagship store in Noosa Heads Queensland.

Our main goal when we first started out was to empower women by investing in them skills to successfully sustain and support themselves on a living wage. We had been exposed to the realities of human trafficking along with the harsh reality that the garment industry in Vietnam contributed largely into labour trafficking. We didn’t want to create another label that added to the fast fashion problem, but wanted to create a platform and community that became part of the solution to encourage change in the industry.

We have a great relationship with Hien and Men (our main garment makers) and they have become like family to us.

All our garments are 100% hand made to the highest quality by our small team of ladies in Vietnam. Their workspace is in their home, meaning we have no factories, no production lines and no middleman. Rather than making endless amounts of garments through mass production we make limited edition capsule collections with a maximum of 30 pieces (normally less) per design.  We minimise our waste by using our off cuts to produce one off children’s dresses or ladies headscarves.

We also focus on sourcing natural fibres for our fabrics using mostly 100% silks, cottons, linen, viscose and rayon. We are also working towards becoming completely organic.

Our goal is to expand and help more women. We are currently in the works of collaborating with some NGO’s that assist survivors of human trafficking in hopes that we can employ the survivors.

All our designs are ethically produced and there is no more than 30 or 20 hand made by our Travelling Kimono team.

Our goal is to make unique and exclusive designs for all shapes and sizes to wear for any occasion and feel beautiful.

All of the fabrics used are hand picked by the The Travelling Kimono Team,  the fabrics mainly used are high quality rayon, cotton, silk and lace, depending on the style and design.

Contact us at admin@thetravellingkimono.com.au if you require more information.

Domestic

AUSTRALIA – ALL ORDERS SHIPPED EXPRESS SHIPPING!!!

All orders over $150.00 will be shipped free of charge. All orders under $150.00 are shipped express shipping at a flat rate of $10.00 per order. This means fast delivery with in 1-2 business days (includes capital cities and major metro areas). Regional areas outside this may be between 3-5 business days. Shipping cost on all returns are non refundable.

International 

Registered Aus Post Shipping $20.00AUD ( 10-21 Business days )**

 

* Once your parcels leave our warehouse they are then property of Australia Post. THE TRAVELLING KIMONO is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you, please contact us via email- admin@thetravellingkimono.com.au

**Some countries may charge import duties or other shipping fees. Sorry, but we do not have control over this and it’s your responsibility to pay for any fees.

We ship everything within 2-3 business days, the majority of the time your order will ship within 24 hours of purchase.
You will receive a notification with the tracking details and if you have specific shipping needs (signature confirmation, insurance, expedited shipping, different carrier, etc) please contact us and we can figure out the best way to get your order to you!

In 5 simple steps

  1. Find the code on your gift voucher (located on the email or gift card)
  2. Proceed to the checkout when you are ready
  3. Keep going till you get to the checkout payment page
  4. Then when you choose your payment method, select ‘Gift Voucher’ and a space will appear for you to type in your Voucher Code
  5. Select ‘apply’ and you are all done!

If any problems pleas contact us via email admin@thetravellingkimono.com.au

If you live in Queensland you are the lucky ones as we have just opened our first flagship

Shop 7, 19-21 Sunshine Beach Road, Noosa Heads Qld 4567.

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