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Terms & Conditions

Gift vouchers

Our vouchers range from $50 – $300 and are valid for 12 months (from the date purchased). Once purchased you will be emailed a virtual copy of the gift voucher, which contains your unique code. You can also choose to have a gift voucher posted out but this will include postage. Please note that gift vouchers can only be redeemed online.

 

Returns and Exchange Policy

All items are thoroughly inspected before being placed in store or sent out to our customers to ensure a high level of quality control in the garments you purchase from us.

We want all of our customers to be happy, therefore if you are dissatisfied with your purchase, please contact us at admin@thetravellingkimono.com.au so we can work something out. In the event that we will agree to a return, shipping will not be refunded. If the items are not received in their original condition they will be automatically returned to the customer.

All sale purchases are final and there will be no refunds, credits or exchanges offered.

Store returned items will be issued as a Store Credit Voucher to the same amount of original purchase.

Due to the popularity of our designs and limited sizes we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit Voucher that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available.

 

Shipping

All Australian orders over $1oo will be shipped free of charge. All orders under $100 are shipped at a flat rate of $9.95 per order. All items are shipped within 24 hours but shipping times may vary. Please allow 1-5 business days (includes capital cities and major metro areas). Regional areas outside this may be between 3-7 business days. Shipping cost on all returns are non refundable.

 

Faulty items

We take buying and selling online very seriously. As both a buyer and seller we recognize the amount of risk and trust that goes into each purchase. For this reason all our designs are handmade and quality controlled. If you require more information or would like more pictures on any item please feel free to contact us before you purchase. We will replace the item if it is still available, issue a store credit voucher or refund in the case of a manufacturing fault.

Upon receipt of the item, they will undergo a quality review to determine whether you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used to for purchase. We do not refund shipping on purchases and it is up to the buyer to pay return postage. The Travelling Kimono is not liable for the loss of garments being returned. We recommend that you purchase a method with tracking options available.

 

Coupons and discount codes

At times we will run coupons and promotions. Each coupon is identified by a Coupon Code and has different requirements and redemption rules. Please check your coupon — all requirements stated on the coupon must be met to receive the discount. Limit of one coupon use per email address unless otherwise specified. Coupons are intended for single use only and cannot be used with any other coupon. Coupon code are entered in at checkout before completion of your purchase, they can not be added onto an order once order is finalised.

 

PLEASE NOTE

All content on this website including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of THE TRAVELLING KIMONO and may not be reproduced in any manner without the expressed written consent of THE TRAVELLING KIMONO.

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