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Terms & Conditions

Gift vouchers

Our gift vouchers are a great idea if you are unable to decide from our amazing range of products. Our vouchers range from $50 – $250 and have a life of 6 months (from the date purchased). Once purchased you can choose either to be emailed a copy of the gift voucher which contains your unique code, or you can choose the gift voucher be posted out to that special lucky someone, containing the unique code (posting fees may apply).

 

Return and Exchange Policy

We do not offer refunds if you simply change your mind or due to incorrect sizing purchases. All items are thoroughly inspected before being put in store or sent out to customers to ensure a high level of quality in the garments you purchase from us.

We want all of our customers to be happy, however if you are dissatisfied with your purchase, please contact us, support@thetravellingkimono.com.au so we can work something out. In the event that we will agree to a return, shipping will not be refunded and if the items not received in their original state will be automatically returned to the customer. All sale purchases are final and there will be no refunds, credits or exchanges offered.

For hygienic reasons our underwear or swimwear cannot be returned/ exchanged. If you receive your item and are unhappy, please contact us ASAP so the issue can be resolved. Store Credit Vouchers Returned items will be issued as a Store Credit Voucher to the customer.

Due to the popularity of our range and limited sizes we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit Voucher that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available.

Faulty items

We take buying and selling online very seriously. As both a buyer and seller we recognize the amount of risk and trust that goes into each purchase. For this reason all our Kimonos are Hand made and quality controlled. If you require more information or would like more pictures on any item please feel free to contact us before you purchase! We are happy to replace, issue a store credit voucher, repair, or refund in the case of a manufacturing fault.

Coupons and discount codes

At times we will run coupons and promotions. Each coupon is identified by a Coupon Code and has different requirements and redemption rules. Please check your coupon β€” all requirements stated on the coupon must be met to receive the discount.

Limit of one coupon use per email address unless otherwise specified. Coupons are intended for single use only and cannot be used with any other coupon.

PLEASE NOTE… All content on this website including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of THE TRAVELLING KIMONO and may not be reproduced in any manner without the expressed written consent of THE TRAVELLING KIMONO.